What if you bought a tool only, with no charger? All rights reserved. Be the first to know about new products, innovations, and offers. Ego customer service is the worst customer service I have ever experienced in my lifetime!! New comments cannot be posted and votes cannot be cast. For the best experience on our site, be sure to turn on Javascript in your browser. Chervon New Zealand Outdoor Power Equipment Parts & Accessories. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi CL}. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. Offer valid from 1st May - 30thJune 2023. I really like the EGO line except for the price of there batteries. Bought almost $1400 worth of Ego tools less than one year ago. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. EGO tools are backed by an industry leading 5-year warranty. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. 3178. An authorised service center will be selected to repair the product according to the stated warranty terms. Your receipt will be requested upon completion of this registration. Any action not timely filed shall be deemed waived. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. EGO POWER+ WARRANTY POLICY. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. The benefits to you given by this warranty are in One had power, one did not. The store will not work correctly when cookies are disabled. Impossible to get thru to customer service. WebFont.load({ With a nationwide network of EGO approved service dealers, youre never too far from the support you need. what good is a 3-year battery warranty if i can't get a - Reddit The returned mower can have signs of being used, but needs to be clean, free of debris, stains and 3 years warranty without registration. Resources and Support for EGO Owners | EGO - EGO Power Plus This deposit is refundable when the repair service is deemed to be covered under warranty. Used them with no issues last fall and packed them away at the end of the season. EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au Thats why all our products are covered by extended warranties* that you can rely on. They took my lawn mower and it had to be shipped out of state to a repair facility. STIHL Warranty Policy | STIHL Australia Check out EGOs incredible new Z6 Zero Turn Riding Mower. This warranty may also be further limited or voided as specifically detailed in the product Manual. 5-year limited warranty. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. }, BEWARE: EGO battery powered tools warranty is a scam. In my most recent encounter I have requested a call back several times. audioguy1911 6 mo. ago HotSarcasm More posts you may like r/BMWi3 Join If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. Customer Service is TERRIBLE! Low Price Guarantee and Free Delivery on orders above $99. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Resources and Support for EGO Owners | EGO 855-346-5656. To make a claim, How about hiring some help ! For the best experience on our site, be sure to turn on Javascript in your browser. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. JavaScript seems to be disabled in your browser. var theme_settings = { They are clearly not truly interested in providing good customer service, only selling tools. I advised she hadnt asked me anything. Sorry EGO, you started it. There was no reply so I said Hello. to zero turn riding mowers. Register | EGO Power Plus I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. * Subject to product registration and annual inspection/ servicing. If the mower window.lazySizesConfig = window.lazySizesConfig || {}; Though everybody that I spoke to said "it's normal" to take this long. I did. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Waited two weeks, had to call back again, and no one had done anything. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. For the best experience on our site, be sure to turn on Javascript in your browser. It took some talking to get the rep to agree to replace my defective head. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. My attempts at a warranty replacement have been horrendous. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. To opt out of a category of data collection, select 'No' and save your preferences. js.src = src; Greenworks and EGO slightly differ when it comes to warranty plans. A community dedicated to helping people with advice on personal home improvement projects. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? Battery works as expected until warranty runs out. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This machine is much heavier than a gas mower. Chervon has no other liability under this warranty. support@egopowerplus.com.auPh New Zealand; 0508 000 346. Warranty for commercial use is 1 $1249. How about giving a poop about the poor customers who made the bad decision to trust your products ! The second battery worked for a while, but is not now and I am going through the process described above. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Fast forward to now (April 2023) and while using the string trimmer it just stopped. Spring 2023 (about 3 months later) both batteries were dead. That's why all our products are covered by extended warranties* that you can rely on. Please allow up to 24 hours for your account to update before redeeming points. classes: false I've talked to home depot about it, they do nothing. 14 0 obj <> endobj addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. Our batteries and chargers are backed by an EGO Power+ Outdoor Power Equipment and Portable Power Products. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. What would you like to do? This company is truly a joke save your money, energy and time ! After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. We see that youre on the North America site but appear to be outside the U.S. and Canada. '&l='+l:'';j.async=tru e;j.src= Our batteries and chargers are backed by an industry leading 3-year warranty. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. We stand behind our products, so please call with any concerns or questions. are not covered by this warranty and will not be borne by Chervon. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). // object-fit support Basically no customer service. For the best experience on our site, be sure to turn on Javascript in your browser. Two states away. Verification can help ensure real people write reviews about real companies. If I could have given a zero star rating I would have. Recently, my lawn mower decided to stop working. question or warranty issue, making the process even easier for you. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. This has been the most grueling process ever. Don't buy their products. Any handling and transportation costs (and other expenses incurred in claiming this warranty) EGO Power+ will NOT honor 3-year warranty if not purchased through Husqvarna 5 Year Domestic Warranty Program - All Mower Spares for product details and side-by-side comparisons. Spent a fortune on various Ego tools and the chainsaw stopped working. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. I bought a zero turn mower and its dead less than a year after purchase. xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Call Ego support and need to wait about one hour for someone to answer. We see that youre on the North America site but appear to be outside the U.S. and Canada. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ': So any non-AU supplied items have different prefix letters in the serial#! Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. Here I am.7-8 weeks later.without a lawn mower. My wife just laughs at me even attempting to get a reply on the phone. year on all product, battery and chargers. Support is horrific. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. If you are new here, please review posting/commenting guidelines below. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E & Warranty. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. Defective products abound. Email: support@egopowerplus.co.nz. What would you like to do? The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. * For defects caused by material or manufacturing fault. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Whoever is in quality control needs to be checked on. Last update I got was that the item was marked "in transit" back to the store on the 17th. Plan on replacing it at the tune of $200-$500. if (!browserSupportsAllFeatures()) { This is a crazy policy. Really !!! Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. If you register your product, well have your information on file when you call us with a Try this for an hour. The price has been fluctuating a bit but still cheaper than other places: Don't waste your money. So I called their warranty support line to see what could be done (I knew I was within warranty time period). The repair facility they sent to? document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); The message is very annoying. When I answered a woman said Ego Customer Service and nothing else. Ph Australia; 1300 000 346. Be the first to know about new products, innovations, and offers. Here are 8 tips for writing great reviews. It's not like it had to be shipped cross country. This warranty does not cover parts or consumable accessories subject to wear & tear during use. show_fast_cart: true, . From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. Warranty Policy | EGO Power Plus Experience With EGO (Lawn Tools) Customer Support & Warranty Why wasn't I told this during the initial claim? js.onerror = function () { What would you like to do? almost 2 months to get a battery to replace one that malfunctioned *U@H]$nG``x3@ = Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. We see that youre on the North America site but appear to be outside the U.S. and Canada. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. Thats why all our products are covered by extended warranties* that you can rely on. hbbd``b`@`B W hVn8>b% EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools Russia's brutal attack on a Ukrainian apartment building was never a fair fight . Anyone can write a Trustpilot review. new Date().getTime(),event:'gtm.js'});var People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. If you already registered an EGO product, you can log into your account and view your product details. I bought a snow thrower in the fall and when the base plate shattered the first time I used it. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. After multiple tortuous calls to customer service they finally agreed to replace them. Be the first to know about new products, innovations, and offers. I registered the string trimmer and they have the serial number and receipt. IMO: Warranty is with product. However it appears to take over 2 weeks just to ship the item. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. markings. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Email: The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Are you sure you want to close without saving? This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. Barry Humphries, Australian comedian best known for alter-ego - CNN var js = document.createElement('script'); This company obviously doesn't care about customer support ! After looking online it is apparently common for the string trimmer motors to just give out. Information provided by various external sources. So I did. The shop is only open 8-4 weekdays with no weekend hours. This offer is non-transferable and applies only to the original purchaser. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns Nobody answers customer support unless your lucky. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. Zero customer care. The competitor is located in Australia; The following exclusions apply; . var xmlHttp = new XMLHttpRequest(); No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. Didn't call me back when promised. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Then I did leave a message that they did not return. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. For the best experience on our site, be sure to turn on Javascript in your browser. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? I wish I never bought EGO product. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. However this process is SLOW. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. Ego Power Plus | Complaints | Better Business Bureau Profile Battery life for a 1/4 acre lot is awful. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. $1799. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. One dead boy in a nappy. }; Their support was quick to get on the phone and it was painless to create a warranty case. What would you like to do? View Product View All Products EGO Owner Resources ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. Claims under the warranty must be made within the warranty term. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. function browserSupportsAllFeatures() { function loadScript(src) { Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Ego should be sending out re-designed replacement units to customers with failed units. We use dedicated people and clever technology to safeguard our platform. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. If you do not allow these, then some or all of these functions may not work properly. $299. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. have purchased it from an authorised EGO Power+ Dealer. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. I told him I have no idea where it is, probably in a storage unit or lost in our move. %PDF-1.5 % xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); returned. My lawn is 40'x30', doesn't take long to mow. Do you have no warranty? E GO=Garbage. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. EGO Warranty or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. JavaScript seems to be disabled in your browser. than 30 days after the date of purchase. 100% satisfied with how EGO honors their warranty. EGO will offer warranties of five years on mower parts and three years on the battery. EGO CHX5500E Professional 56 Volt Charger User Manual It essentially just wouldn't start, as if it wasn't receiving any power from the battery . Youll get tips and tricks on equipment set-up, preventative EGO tools are backed by an industry leading 5-year warranty. Warranty Policy | EGO POWER+ Price: $6,999 kit with six 12.0Ah batteries and charger. Greenworks will offer warranties of four years on mower parts and only two years on the battery. Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. window.lazySizesConfig.loadMode = 1; EGO LM2000E | ProductReview.com.au The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges.