Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. This is a huge issue and I need help ASAP. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Tap View orders . Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. And guess what?!! You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. If you have multi-device protection on your account, it will continue to be billed. This has happened to me before. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop They deliver free, usually the next day. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Tap Bill . The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Details: Your service can be suspended between 30 days to 9 months. Call Verizon. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! How can I? It can help you save money and allows you to keep your telephone number. Have a phone you love? I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. It still says on hold after doing all that. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. During the suspension, you wont be charged for voice, data or feature subscriptions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Can someone please help me figure out why this order is taking so long? I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? I gave it from Wednesday night until Monday morning. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? I didn't get a receipt or order confirmation email or text message. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. and our Due to inactivity, your session will end in approximately 2 minutes. This suspension is only available for voice devices. Also, check to see if the email is in your SPAM or junk folder. Sign in to manage & troubleshoot your services. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Create a work order to pause your services on the day you specified. Thanks, everyone, for your helpful responses! Excludes Verizon Prepaid plans. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. Welcome to /r/Verizon! Media Center) associated with the suspended mobile number, they will continue to appear on your bill. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. Go to the Pending account changes page in My Verizon to remove or cancel an order. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. llyndrael, There are 3 reasons you can choose to suspend your devices service: if its lost or stolen, if you relocate because of the military, or for vacation or other reasons (e.g. I too had the same issue and no one responded properly. Called Verizon, was told I can just cancel and re-order. Any normal person would have moved to another provider (AT&T) in my case. You should be good just make sure you ask who ever helps you. Verizon customer now for 17 years but just about to end! She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Customer service is closed. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. Excludes Verizon Prepaid plans. This is to ensure you are getting the products and services at the price you agreed to. Due to inactivity, your session has expired. And when I did the reorder they did not add any trade-ins. Happened to me. To start the claim process, visit phoneclaim.com/verizon. ScootinFruity 9 yr. ago. Scan this QR code to download the app now. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. To suspend your service, please sign in toMy Verizon, or use the My Fios app. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Have a phone you love? Probably, but tomorrow you will know for sure. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? when the site is full of bugs? For more information, please see our Sign-in to My Verizon Fios today! I was transferred so didn't have to call but that's the number if it's helpful to anyone else. If those rates are normally lower, youll continue to pay that lower price as your rate. If prompted, enter your password, fingerprint or Face ID. Tap the Account tab (at the bottom). Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. You can't have more than one pending order on your account at a time. How do I make a Locker Pickup? Note: Only an Account Owner or Account Manager can request that a pending order be removed. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. How did you get out of this situation?? thanks haha made my night a little beetter. Perhaps your phone is missing and you want to make sure no one else uses your line. haha made my night a little beetter. Cookie Notice Payment not taken yet. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Get $360 when you bring your phone. He kept saying I wouldn't be able to track it until 24 hours. They make it easy and stress free. Hi codylock, Please let us know if you need additional help. May require scrolling down. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. I asked them to re-run my card again, and they said it was declined a second time. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I have received no tracking information as of yet. I was told that for my order, they had a problem on their end and all I could do was wait. Sometimes customers need to temporarily stop their Verizon wireless service at some point. Each time your order changes, you will receive a new confirmation. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. At this point don't think my phone is shipping by 10/22. New comments cannot be posted and votes cannot be cast. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Please sign in again to continue. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview Your mobile number also wont be charged for voice, data or feature subscriptions. They should've sent you an email about your order being put on hold. I apologize for the delay with your order. I went to My Verizon and the order isn't even showing as a recent order. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Correct answers are available for this post. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. Privacy Policy. This service may not be available in all areas. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. mobile hotspot device, tablet, etc.). If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Learn more by checking out our suspension service FAQs. You can't have more than one pending order on your account at a time. Received an email notice to finish my purchase a couple of hours ago. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. About Verizon store pickups Expand All Archived post. Get up to $500 when you. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. You can also access your account with the My Verizon Mobile app. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. 1. All of them are clueless so far today. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. 256 gb iPhone Pro, Sierra Blue. Go to the Pending account changes page in My Verizon to remove or cancel an order. We do not hold mobile numbers for non-voice devices (e.g. Wondering if anyone knows what if anything I can do on my own tonight. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). Is there anyone from Verizon who reads and responds to these messages? During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. I am having the same issue and nobody I have talked to from Verizon has been able to help. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. Sorry about the inconvenience with your order. iPhone 13 Order on hold and action required, but terms and conditions not required. Plus get discounts. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Review the order info then tap View details to view delivery info. It's one of the quickest ways to get a non-Pro iPhone 14 right now. Checked the Verizon app and the "order is on hold".so I entered pymt info again. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. 30 days or greater if you are a member of the National Guard. calling 8am sharp haha!!
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