staysure contact email

If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. Many thanks. With an Expat Annual Travel Insurance Policy, all travellers up to 85 can spend up to 183 days in their policy year on holiday. Verification can help ensure real people write reviews about real companies. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. They ask for information which I provided straight away and they have no reason to hold on to the money. NEW UPDATE AFTER RECEIVING YET ANOTHER BLAND EMAIL FROM A STAFF MEMBER AT STAYSURE REFUSING a) to apologise for their error or b) to reply directly to my clear criticism of their service as outlined below. Jonathan was so kind and helpful I felt incredibly confident with my holiday insurance choices especially as it was for my disabled husband and 90 year old dad. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. The site was easy accessed & easy to use as Im not very technical. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Enquiry Type . 0000020108 00000 n ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. The outcome was very favourable and I booked for our long stay holiday with confidence. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We are pleased to hear our colleagues were helpful, efficient and provided excellent service. I was able to complete my claim online and upload copies of the letters from P&O. 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD . We are pleased you found our colleagues helpful and price reasonable for your Annual Multi trip policy. We phoned Staysure on the recommendation of a friend and the telephone staff were most helpful; they advised us how to save even more on what was already a great deal. Our growing family of travel insurance brands include Staysure, Avanti Travel Insurance, Payingtoomuch.com, Rock Insurance and Petsure. 0000022333 00000 n It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". *voOP;q]O$b90hS2[lX8"6_S2Nn"VU !} Learn more about Resolver Pro and how to claim your business. Ann Gwendolen Roberts. The price was more than reasonable so much so that I have just contacted the lads on the trip to contact staysure, Straightforward procedure after I tried to get an online quote and was advised to phone in. I am happy with the cover the policy provides. Bedford Road TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617. Companies can ask for reviews via automatic invitations. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. We hope you still had a lovely holiday! The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. The trip youre looking to cover with your Expat Travel Insurance must also start and finish in your (non UK) home country. You can submit a complaint in writing to [email protected] or via our address: Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB . Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. 0000014250 00000 n All rights reserved. Enter a name to find & verify an email >>> . We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. Anyone can write a Trustpilot review. 0000258181 00000 n This year's renewal did not require me to contact Staysure as i had no changes to my policy. We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The company registration number is 05142148, It's main line of business activity is Activities of insurance agents and brokers, and the company is listed as Inactive. This company however are dragging their feet and causing undue distress to an elderly couple and especially my father who blames himself for all the money lost on the holiday. Please email us at complaints or call us on +34 952 010 024. or write to us at: Customer Services Manager, Staysure Expat, Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Whether you have a question about payment methods when buying a new policy, or how you can make a change to your existing policy, here youll find answers to those questions below. We use dedicated people and clever technology to safeguard our platform. Don't forget . Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. 0000007006 00000 n 0000018906 00000 n Staysure PGA Seniors Championship 2022 24 - 28 August 2022 . We also ensure all reviews are published without moderation. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Rocketreach finds email, phone & social media for 450M+ professionals. Thank you for choosing Staysure Kind regards, Abbie, Travel insurance is a must because you never can take a chance .Staysure was quick ,simple and good value for money, Dear Douglas Mitchell Thank you for your feedback. You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. Here is the email that I sent you over two months ago-and to which I was promised an answer and possible reimbursement within six weeks.. We've covered over 7 million people so far with insurance and have over 15 years' experience. The insurance cover is expensive considering I can not work due to my illness untop of my holiday, considering someone without an illness can get cover for 10-15 & im stable, dont be in/out of hospital regularly for anything only routine scans which is done as an outpatient. Dear Keith Wigham, Thank you for your comments. So patient and helpful. Joanne was excellent at listening and explaining my options for cover. e't_C}%hi4nNm3hI+1+IV4e}hc?U;!%4AaZlz29:? Spectator Tickets. Those aged under 71 can have a single maximum trip duration of 50 days (which can be upgraded to 100 days for an additional premium if agreed). Salary: 60,000 + 10% bonus. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. Staysure is a trading name of TICORP Limited. | Read 219,221-219,240 Reviews out of 219,250. . We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. 0000266785 00000 n Its quick, easy and totally free. Please call our customer service team who will happily investigate the matter further for you. We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. . Thank you for choosing Staysure! 0000004549 00000 n . After 6 months I got a letter asking me to update my medical conditions. Please call our customer service team who will happily investigate the matter further for you.Many Thanks. Do you agree with Staysure Travel Insurance's 4-star rating? The company started trading on 1 June 2004. Thank you for choosing Staysure and we hope you have a lovely trip. Our standard post takes 5-7 working days to arrive. Information provided by various external sources. Resolver can help you send your complaints to Staysure. Here are 8 tips for writing great reviews. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Can only give a reveiew on the quote offered using the website. Thank you, I have found it difficult to get confirmation/ documents relating to the policies I have taken out. After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. You can get in contact with us via telephone or email. The renewal administration works very well. Tailor your policy to suit your needs. Registered office . If you need to get in touch, you can find the right team to contact below. Think prices/ service good apart from this. Security Check But wait for it in order to process the 68 increase I ALSO HAD TO PAY A 5 ADMIN FEE!!! Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . (sic) Since I was not pressing any buttons and was calling from overseas via skype I can only presume the line was bad - something that an international insurance companies call centre should be used to, surely? For complaints regarding the policy sale and service. I needed to see a doctor during my holiday and Staysure gave me a reassuring service. | Read 220,861-220,877 Reviews out of 220,877 Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. We are . Very good customer service and prices are good. I will no doubt use you again but do not like being pursued. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. Call our UK contact centres free. The Claims dept said I should contact Ms X. It goes against our guidelines to offer incentives for reviews. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Consumer guides, newsletters, surveys and more! It goes against our guidelines to offer incentives for reviews. I have used Staysure quite a few times and would recommend them. Check out what 268,839 people have written so far, and share your own experience. So I continued to put in all our medical conditions and it was quite straightforward. Staysure specialises in financial services. Anyone can write a Trustpilot review. Check out what 271,027 people have written so far, and share your own experience. Save BIG w/ (14) Staysure Expat Travel Insurance verified coupon codes & storewide coupon codes. If you need to make a claim, having an Excess Waiver means you wont have to pay any excess from your own pocket for each item youre claiming for. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. At the home of travel insurance, we strive to be the best at what we do. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. Sat. If you need more help, please visit our FAQ Help Centre. Very pleased with Melvin, he explained everything we needed to know. Dear Ms Woolley,Thank you for taking the time to leave a review.It is great to hear that the price was good and you found it easy to fill in your medical history.Thank you for using Staysure.Kind regardsRoss. Find out how were protecting our customers if their holiday is affected by covid including when you can make a claim and a reminder of what youre covered for. Tel: +44 (0)1403 289162 Fax: +44 (0)1702 427173 . Staysure Expat Travel Insurance military & senior discounts, student discounts, reseller codes . You can change your cookie settings at any time. Read 3 more reviews about Staysure Travel Insurance. Shoppers saved an average of $14.58 w/ Staysure Expat Travel Insurance discount codes, 25% off vouchers, free shipping deals. Please call our customer service team who will happily up date the matter further for you. Good Service call handler was knowledgable and helpful. Good Value. Here are 8 tips for writing great reviews. We have now been waiting weeks for a decision on a relatively small claim for a two day hospital admission in Europe. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Full-Time. When I contacted Ms Xabout this, she told me to contact the claims dept. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. %PDF-1.5 % Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Would recommend to anyone. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road . I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. They weren't sent to her email address, which would have been simple. Find out how we combat fake reviews. . I raised this issue nearly THREE MONTHS AGO and I still have not received an answer, a confirmation of the initial promise of reimbursement or any form of apology from anyone on your staff or team. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. I got to A&E where I was seen immediately and was able to call Staysure. Thank you Staysure. I welcome your feedback on this matter. If youre looking to go away for longer than three months, then you could have up to 366 days of cover depending on your age and the destination youre travelling to. So you can be confident that youve got the right cover, thats tailored just for you. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. We are pleased to hear Melvin explained everything you needed to know and found the price reasonable. 0000016559 00000 n office: Av. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. In two separate emails (that I am happy to forward FYA) Ms X assured me that I was covered for cancellations, so, although still unwell,I organised a doctors visit to confirm the problem, get a certificate, prepared a claim and sent it to the relevant dept. We use dedicated people and clever technology to safeguard our platform. Britannia House, Consequently I always get a quote from them for all my insurances. To contact our press team, please email [email protected]. Service was second to none. Cover includes medical emergencies, having to cancel your holiday, baggage, stolen cash and more. Kind regardsKatie. 202 0 obj <> endobj xref We may take up to 7 working days to respond to post. 0000001196 00000 n Thank you for your kind comments, we will pass them on to the team. Industry. I phoned in and spoke to Richard who was very helpful. Payment through the automated process proved not to be possible. Thank you for choosing StaysureKind regards, Emma. Dear Ann Ford Thank you for your comments. Thank you for choosing Staysure! Date of experience: April 28, 2023. I am pleased to hear that you are likely to use us again but we can unsubscribe your email so that you do not receive marketing from us. Thank you, Dear Dorothy A Hughes Thank you for your comments. Lucy (unsure of surname) was wonderful. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Dear David WatersThank you for being a loyal customer to Staysure.I am pleased to hear our staff was helpful with any queries. The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. Staysure is a private company. 35% of employees would recommend working at Staysure to a friend and 33% have a positive outlook for the business. . Staysure Expat Claims . john. I had to change one thing and he was very calm and talked me through the process. The whole process was faultless. 0000014277 00000 n 0000003404 00000 n Registered ofce: First Floor, Grand Ocean . Report Job. See the latest vacancies here at Staysure. You've rejected analytics cookies. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Staysure Group has announced its acquisition of ROCK Insurance Group, a leading travel insurance white labelling and partnerships business. Have used before and will continue using. Electronica Finsmart Solutions Private Limited, List Of Financial Service Companies In USA, List Of Financial Service Companies In India, List Of Financial Service Companies In Detroit, List Of Financial Service Companies In Atlanta, List Of Financial Service Companies In Houston, List Of Financial Service Companies In San Jose, List Of Financial Service Companies In Dallas, List Of Financial Service Companies In Las Vegas, List Of Financial Service Companies In Miami. Replies to negative reviews in < 24 hours. The website was eady to use and the cost of the holiday insurance was very reaonable.I hope I could still give 5 stars if I ever needed to make a claim. Those who are up to 85 can travel up to 35 days at a time. 78% of customers on the site have rated Staysure travel insurance as 'Excellent' citing great customer service and competitive prices. Would be nice if all documentation could be saved as PDF on a mobile phone/tablet instead of carrying the bunch around with you. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. Dear Michael WilliamsThank you for your comments. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). Staysure PGA Seniors Championship moves to Scotland. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will use again Sandra and Gary Stepton. I have just returned from USA where on first day I dropped a 70lb case on my toe cracking the nail horizontally and my toe was a mess - being diabetic I had to have this seen immediately because of infection. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. 0000005875 00000 n Dear Mr Morrow Thank you for taking the time to leave us this feedback.I am sorry to hear that your documents did not arrive in time for your trip. NN4 7YB. UK Contact Centres. Your form would not let put in correct age, ended up having to pay extra 3.91 to amend to correct age otherwise my insurance would be invalid because of your faulty system! Well always be on hand with guidance and support to help you get the results youre looking for. Here are 8 tips for writing great reviews. It was founded in 2004. Check the section to learn more about which tools and technologies are used by Staysure and how much is Staysure oriented towards technology. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Staysure is a trading name of TICORP Limited. 0000318456 00000 n Great service! We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and To go to MyStaysure or create and account. Their telephone staff are very good with advise and help. Dear Eirlyn Jenkins,Thank you for leaving us a review.I am pleased to hear our colleagues were very nice over the phone and we have been able to update your health declaration with no increase in the price.I will pass your lovely comments to the team.Thank you for choosing StaysureKind Regards Alex. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. I bought an annual travel policy with 3 declared medical problems all of which were under control. This is the first time we've been abroad, so we'd never had travel insurance before. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Company Overview for STAYSURE.CO.UK LIMITED (05142148) Filing history for STAYSURE.CO.UK LIMITED (05142148) People for STAYSURE.CO.UK LIMITED (05142148) Purchasing this product was easy enough but once we needed to claim things were not so easy. GB. The excess amount is shown under each section in the table of benefits in your policy wording. Volunteering. 3-5 Rushmills Business Park, Thank you for choosing Staysure Kind regards, Katie. Simple! Other 0000005472 00000 n We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. As expected it was expensive. View job description, responsibilities and qualifications. Share. A Quality Stay at an Affordable Price. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Have used staysure for a few years now. We hope you have a lovely holiday! We called and were promised calls back but never received any, when we called again operators said there were no previous calls recorded but when we insisted and gave names and times of who we had spoken to they found the calls. The premium and policy terms seem to be competitive. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Weve helped millions of people find a resolution. 0000004926 00000 n Thank you for choosing Staysure Kind regards, Ross, My mum in law has been with Stsysure for quite a few years and has always been satisfied so thought that we'd give you a try ourselves. No administration fee is changed while making changes through MyStaysure. We use cookies to make our services work and collect analytics information. Email us: You can also email us at info@staysure.co.uk Postal Address: If you prefer you can write to us at the following postal address: Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB Setting up your account is quick and easy to do, all we need is a few details from you and you'll be . We are a portfolio of brands across travel and pet insurance spanning direct to consumer sales, price comparison and a new yet-to-be-launched offering. Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. Did not have to use Staysure as holiday went without hitch. Opening Times. Some customers also comment on the good . Staysure - email id & phone of top management contacts like Founder, CEO, CFO, CMO, CTO, Marketing or HR or Finance head & all company details. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. Thank you so much for the friendly chat and going over your working time to support me. Useful. Sign Up For Free G2Crowd Trusted. Wouldn't go anywhere else for our travel insurance. n]@ =z'VL/zT yjQeA? So quick and affordable will definitely be recommending to all my friends & family who love to travel over sea & I left it to the last minute as I have such a lot going on in my life Thank you so much . Given that she assured me TWICE that I was covered, I think this is inadmissible. Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. There is little information from Staysure. Partnerships/Bespoke Events. Find the latest Staysure discount codes and vouchers in April 2023 at CouponBirds UK and enjoy up to 20% off on your orders. If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. Unfortunately Trustpilot does not allow us to post our contact details in these replies. 0000020817 00000 n If something does go wrong while youre on holiday, were here to help. The call centre staff were helpful & efficient. Name Job Title/Designation Company Email Contact Number View Number; Human Resources (HR) HR . We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. . My parents and I booked a holiday and he was diagnosed with terminal cancer. We are pleased to hear you received very good customer service and will be recommending Staysure to others.Thank you for choosing Staysure Kind regards, Alex.
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