Dragutin made this Freedom of Information request to Hounslow Borough Council The deal closed May 1. Next Proof of residency and vehicle ownership. 5. We do not discuss parking tickets by telephone) Housing & Council Tax Benefit, Council Tax - 020 8583 4242. Business Rates - 020 8583 5708. Customer services: privacy notice | Privacy notice. Before you begin your application you will need to ensure: Note: If you are still waiting for the proofs to be available you can apply for a one month temporary resident permit. PCN payments can be made via 0333 800 0107 or going to https://hounslow.paypcn.com. Minimum period of notification to the public for any change in parking restrictions. information you require, but please dont hesitate to contact me should You can request permission to park a specific vehicle on single or double yellow lines during an agreed period. You will be able to track the progress of this case by We will either deal with your request or pass it onto our service teams to 29/3/15 i.e. Most viewed. If you'recalling about your dropped kerb,you should ideally call from your landline, or if calling from a mobile you must be prepared to sign the CEOs pocket book to confirm that you are the resident who requested enforcement (this information will be treated confidentially). For any other My Account issues, please contact the My Account support team by telephone 020 8825 7733 - Monday to Friday, 9am-5pm Quickly find the service you need online You can report a problem or request a service , make a payment , find your nearest services or have your say online at your convenience. But Hounslow Council and contractors Serco are refusing to top up their salaries. (display signs for change of parking restrictions, Yellow triangles etc.) The decision to outsource services was taken last year and the Council said then that jointly managing parking with one contractor would save Hounslow over 600,000 a year. Dialogue for Vaisakhi starts IBISWorld has released a list of Australia's Top 500 Private Companies. by the [1]Open Government Licence. If we are unable to resolve your complaint, or if you would like more information about IPSO or the Editors Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk, 2018-2023. I your questions are in red below. and a limited company (03277032). 1. file:///tmp/cid:filelist.xml@01D5E70E.703E09D0 date, you will need to submit a new request. 28 Apr 2021. Dragutin:Popovic, [1]London Borough of Hounslow Do you require a Show Number of results per page. - Can you please refer to some law or policy of the council which states that parking services are only obliged to give 24 hours notice where in council was in knowledge of this event at least 2 months before. Download If you need to use a parking spacefor your own use, you can ask to have its restrictions suspended for an agreed time. Your donations keep this site and others like it running. Complaints will be responded to within published timeframes. 4. Yours sincerely, Stephen.Hissett@hounslow.gov.uk References: P/2011/3416 00870/A/P1 Address: Bridge Road Depot, 173 Pears Road, Hounslow TW3 1SQ Ward: Hounslow Central Proposal: Erection of new two-storey B1 office building and Depot, alterations to provide contractor's administrative facilities, an incident Control Centre, If you need more parking, you can request visitor permits here. London Borough of Hounslow London Borough of Hounslow / Dialogue for Vaisakhi starts a few months before with the organiser, the Council & emergency services Run by Volunteers and powered by Alaveteli. Tel: 07718 135 627 (make sure your number is displayed - will be called back if driving) Sunday: 8am - 7pm. 5. 2. (i) The overall number of complaints received in respect of services provided by Serco on behalf of your Borough, including a failure to respond to correspondence, (ii) the proportion (or number) that relate to traffic enforcement, and (iii) the number that relate to a failure to serve (or . Tel: 020 8290 8301 (Option 7) Monday to Saturday: 8am - 11pm. Difference in procedure that must be followed by Council (or Serco) for advising public for Call Us Today! Report a moving traffic contravention to us. 1. https://www.hounslow.gov.uk/coronavirus, [1]London Borough of Hounslow Minimum period of notification to the public for any change in parking What is the normal procedure followed by Council for parking suspension requests in the interest of public safety, 2. Pay for patrol officers working for Serco in Debbie Stroud | Senior Customer Relations Officer The council requires a partner organisation who will manage and effect the daily enforcement of parking and traffic restrictions within the borough boundary in a professional and cost-effective manner, in addition to providing a range of related services such as pay and display machine maintenance, cash collection, CCTV control room staff and . [4]Freedom of Information & Environmental Information Regulations. 8.2 Automatic Number Plate Recognition (ANPR) Vehicle p43 Appendices Appendix 1 Differential Parking & Observation times p44 Appendix 2 Guidance on PCN progression p54 Appendix 3 List of CPZs & Hours of operation p59 . Donate and support our work. as this is an unprecedented situation, we hope you will understand that Trains, Trains, Trains at the London Museum of Water & Steam. right to appeal directly to the Information Commissioner for a decision at Suspension of Free Parking Bays. And better careers. 4. 3. For general inquiries contact our Headquarters office at: Serco Inc. 12930 Worldgate Drive Suite 600 Herndon, Virginia 20170 United States . This mailbox is monitored Monday to Friday 9am - 5pm. We You originally requested the of correspondence received. Freedom of Information, Dear Hounslow Borough Council, I would like to request information under the FOI Act 2000 - on the procedures followed by the Council (or Serco) for suspending the parking on 29/3/2015 on Hanworth Road (near Alice Way). It has been received by the Customer Satisfaction Team who will either deal with it or pass it on to someone else who can. Change in Parking Restrictions on a single yellow The Council aims to respond to your request within 20 working days. Borough Council (Borough Executives) and SERCO (SERCO Executives). Traffic, Transport and Parking [1]hounslow logo jpeg . want to ensure that we supply you with the correct information. Gareth James | Community Engagement and Transport Initiatives Officer, Follow us online: Twitter: @LBofHounslow and Facebook: this will need to be responded by the organiser & parking operation, 4. Hounslow Council have welcomed the pay agreement that was reached between parking attendants in the borough and Serco. 3. https://www.hounslow.gov.uk/info/20110/o To do this, click on the Apply for a residentparking permit link below and select Register. but there is no minimum notification before enforcement can take place if T: +44 (0)1256 745900 E: [email protected] Serco Group plc is a company registered in England and Wales No. / Dialogue for Vaisakhi starts a few months before with the organiser, the Council & emergency services Please see further questions to response you sent: (Separated by / for last response and // for recent questions). // I would be interested in the date and time logs of when the operation began and what was done and when. clarification of the following :-, Please provide executed for contract for parking fines between Hounslow Dragutin:Popovic. [1]http://www.legislation.gov.uk/ukpga/1994) Penalty Charge Notice (PCN) appeal process explained, I've received a PCN for a moving traffic contravention, I've received a PCN for a parking contravention (this includes bus stops and school keep clears), I've received a PCN for a parking contravention (vehicle removal), I've received a PCN issued for a bus lane contravention, I've received a Revoking Order from the Traffic Enforcement Centre, I've received a letter or visit from an Enforcement Agent/Agency (bailiffs), The two Enforcement Agencies used by the Parking Team, check and viewthe status of your PCN at any time online. If you think that we have not met those standards and want to make a complaint, please click here to contact us. Please give for each redactions made the provisions from the legislations that apply. requests request is granted; notice prepared and signed off: parking operations requested to put notices on street & cones on street minimum 24 20-Sep-2021. Civil enforcement officers and CCTV operators are set to strike for two weeks between the 18th January and 31st January. You will receive an email to verify your account. only the elements relating to parking fines (Penalty Charge Notices)? Can you please refer to the procedures which are under the Sec 16 C (2) and describe what actual procedures must be taken. You must include the PCN reference and your vehicle registration on any correspondence so that we can allocate it to the right pcn. Alternatively, you can post it to Unit 20-22, Whitby Avenue, Park Royal, NW10 7SF. Please use the reference number above for all future communication about I am seeking All delivered straight to your in-box, every Friday. On Wednesday 15th March, Unite announced that after two months of strike action, they had agreed a 4,000 pay rise for parking attendants in Hounslow, as well as an additional 8% of backdated pay back to April 2022.. Councillor Salman Shaheen, Cabinet Member for Parking . There is an administration charge of 21 for this service. requested. a few months before with the organiser, the Council & emergency services what is the minimum period for such request. provide you with a response. Opening times are 8am to 8pm daily. Run by Volunteers and powered by Alaveteli. 58 BRANCHES. if received out of hours, from the next working day. Working in Tech, Product or Data at Sky is about building the next and the new. too large to send with this email and 2 attachments. Copyright 2023 London Borough of Hounslow. restrictions. Change in Parking Restrictions on a single yellow line Better content. By cheque made payable to London Borough of Hounslow - for cheque payments, please send to the address shown on the PCN. what is the minimum period for such request. London Borough of Hounslow and a limited company (03277032). 3. http://www.facebook.com/hounslowcouncil is FIR006163. per page and sort by Order results by. 2. The reference number Request a parking bay suspension. Serco Group is a wholly owned subsidiary of the UK-based Serco Group plc, an outsourcing services company. I am working with the relevant service team and need some more time before I can complete my response. I would like to know what parking services did to inform that the free parking area has also been suspended. CALL US. statutory timeframes. When was the suspension notice issued. Hounslow Borough Council, Download a zip file of all correspondence. The vehicle needs to be observed in contravention by a CEO which means that speed is of the essence. SocietyWorks Ltd Freedom of The value of the contract and savings to the council should be disclosed. services through our wholly owned subsidiary Post. New IT and the pooling of back-office staff will also generate efficiencies and provide a better quality of service said the Council. "Whilst the dispute was between Serco and Unite, we met a number of times with both parties to enable an equitable resolution. on 29/3/2015 on Hanworth Road (near Alice Way). Challenges will be via email to hounslow.challenges@serco.com or sent to London Borough of Hounslow Parking Services PO Box 211 Sheffield S98 .
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