Please note that, due to increased demand, it may take up to 5 days before tracking information is available. If you purchased your product at a physical location such as a 10 Pros And Cons Of Slow Cooker Liners [+ Alternatives], Xtrema Cookware: 100% Ceramic [What To Like Or Not], GreenPan Ceramic Designs [Which Ones For You? Henckels Warranty. Youll find that most cookware companies will offer a limited lifetime warranty. We're happy to help. ZWILLING J.A Henckels will be responsible to pay to ship your replacement order to you. Please note our warehouse space is closed to the public and customer returns/warranties will not be accepted. HENCKELS will refund the purchase price and delivery charge. We're happy to help. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. By clicking Sign Up, you are agreeing to our. Error! You can change your password in the password section in your account. Not in the literal sense. To comply with U.S. Some States do not allow the exclusion or limitation of incidental or Paying attention to the warranty wording and whether you can easily get a replacement if necessary, can help with choosing the best product when looking to buy cookware. The Bob Kramer by ZWILLING J.A. To make this request, you may contact us at consumerrelations@zwillingus.com. For any questions concerning warranty For additional shipping info please visit Our Shipping Page. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers. Please do not send in any personal items such as a knife holder/case, pan protectors or special wrappings that you would like returned to you, as it will be discarded. WebZWILLING Pro 2-pc, Chef's Set 4.8 (54) $179.99 + SALE -11% ZWILLING Pro 3-pc, Starter Knife Set 5.0 (129) $279.99 $249.99 + Henckels CLASSIC 3-pc, Starter Knife Set 4.8 If your order is denied, it could be due to various reasons which we could not override. This warranty applies only to products that were purchased in the United States from Zwilling or a Zwilling authorized seller located in the United States, unless otherwise prohibited by law.Zwilling products are legitimately sold only by authorized sellers that are required to follow Zwillings policies, procedures, and quality control standards. Please turn it on so that you can experience the full capabilities of this site. Le Creuset cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. Provide your account email address to receive an email to reset your password. Products produced by GreenPan, including the set reviewed in my ceramic cookware guide, are covered by a limited lifetime warranty that encompasses defects in workmanship and material, but only if the pan was not used in a professional setting. We cannot apply a promotion to a previous purchase. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers. Mother's Day What should have been a positive experience, investing in high-quality kitchenware, has turned into a frustrating ordeal. In Stock MANUFACTURER DIRECT Ships within 1-2 days 4.9 (2203) Description The chef's knife from the ZWILLING Pro series is an almost universal tool for the convenient preparation of a wide variety of dishes. See your order even if you are not a registered user. please avoid attaching adhesive materials directly to the product. Warranty requests outside the US For all customers residing outside of the US, please contact Consumer Relations at ConsumerRelations@zwillingus.com for more information on product warranty. If you do not have original packaging, please package the merchandise securely to avoid damage. Defective products that are discontinued and no longer available will be replaced with a product of equivalent value and function. This refund may take up to 3-5 business days to post. They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. WebYou can contact customer service by email at customerservice@zwilling.ca or by telephone at 1-800-775-6020. We do not offer repairs of any kind. WebWarranty Registration. Sign in to view your Wishlist, track your orders or just pick up right where you left off. Please allow 7 to 10 business days upon receipt to process your return. Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility. For both your security and ours, we use a third party company to verify all of our online payments. Have questions about your order? Learn More YOU SAVE: -21% $215.00 $169.99 Earn 169 points in our free Rewards Program. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Therefore once your order has been authorized and processed, we are unable to make any changes or cancellations. Heres what you need to know. Gift Guide. If your order was canceled, please be advised that a charge may appear on your account. Henckels Knives and Cookware at Cutlery and More. Please check your entries and try again. which you purchased your product. You can find more information about the processing of your data in our. Click the "Apply" button on the right side of the page. This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. Enter the order number and email. WebCreate an account. SHOP NOW, Gift With Any HENCKELS Hi Mark, Regarding the warranty you can contact Lodge themselves or the company from which it was bought for whether its covered or not. Under the lifetime warranty, ZWILLING will repair your item where possible, or replace it on a like for like basis. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. All ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. Like all of our products, ZWILLING J.A. Some time-limited warranties stipulate a time factor, e.g. Mother's Day You can find more information about the processing of your data in our. Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. There are two professionals that we highly recommend and continue to have excellent results. These options include the following: Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold on to your card until you are certain that the order will not be returned. SHOP NOW, Gift With Any HENCKELS Please allow two weeks for your return to be processed. Pack and seal your return securely, in the original carton and packaging, and include the return form. Zwilling Warranty Return You will be pleased to know that all of our products are fully guaranteed against defects in materials and / or craftsmanship. See your order even if you are not a registered user. Get Up To 60% Off We accept PayPal orders since they are imported through a verified source. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. You will not be charged extra if your items ship separately. Kramer Knives Inc warrants the materials and craftsmanship of the knife to the original owner for so long as Im personally making or overseeing the making of custom knives. All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law. Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cooking. See your order even if you are not a registered user. Le Creuset cast-iron products are protected under a limited lifetime warranty. Error! HENCKELS, Inc.Attn: Consumer Relations270 Marble AvePleasantville, NY 10570Phone: (800) 777-4308. If the customer wishes to return unwanted goods they are responsible for the cost of return delivery. If you wish to return an unwanted product you have 14 days from the day you receive the goods to cancel. Sign in to view your Wishlist, track your orders or just pick up right where you left off. Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570 Please allow 4-6 weeks for the inspection process and return delivery of your product. Orders placed on Friday afternoon, over the weekend or on holidays will be processed on the next business day. Standard shipping is not available in AK, HI. Quality cookware made in Italy since 1889. This will help you to keep track of all of amazing products that will make your cooking experience even better. According to FindLaw 1, The difference between a warranty and a guarantee is largely a question of word choice.. We're happy to help. Please click here to print your online return form: Properly mark your return form with the item/s being returned and the reason for your return. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. If you forget your password you can click on the forgot password link on the account sign in page. Please turn it on so that you can experience the full capabilities of this site. Gift Guide. During busy periods, extreme circumstances or unforeseen circumstances may cause delivery times to be delayed. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. Click the "Apply" button on the right side of the page. The appropriate tax amount by item will be included with your refund. Many browsers offer the option of restricting the storage of cookies or stopping the use of cookies completely. Covered damage will result in the company repairing or replacing the cookware without any charge. Payment Options: We offer you the convenience of numerous payment options for your online order. You will receive an email confirmation with a link to finalize your sign up. If you cannot get your order to go through, please try PayPal. You can call them Monday Friday, 9 a.m. to 5 p.m. EST by phoning 800-809-PANS (7267). They will be able to help with any warranty questions. By clicking Sign Up, you are agreeing to our. ZWILLING, German-made, winglet blade with special serrated edge and piranha teeth 6 programmed settings: Pulse, Smoothie, Cocktail, Ice cream, Ice Crusher, and Cleaning Hidden display when powered off