This is quite frustrating given that Comcast isn't losing any money since these are federal funds being used. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I was never able to speak with anyone no matter what menu option I pressed. Please wait until you received a response of "QUALIFIED" before starting the claim process below. Here are the steps: I have been denied for about the 5th time, says I have either not verified (I AM VERIFIED!!!!!!!! The information you should provide during the application process are: If you are already Lifeline eligible then prepare those supporting documents. Hm, that is not good at all. I am not an Internet Essentials customer. If you are already approved for Lifeline, there is no need to re-apply for ACP. To test the enrollment, service providers should use the same data used in the National Verifier staging environment. By Mail- They will send you an EBB form to your mail. ACP Program - Windstream 116-260, div. Spoke with many different customer reps for the last two weeks. Most really need this relief! Apply now Select Your Plan Once verified, you may shop for Internet online or by calling 877.959.1748 Shop Now Both New and Existing Customers Can Qualify NEW CUSTOMERS I'd Like To Get Spectrum Internet Give us a call and we'll help you shop for services. I have submitted my complaint with them. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. Update: The Emergency Broadband Benefit (EBB) program will stop accepting new enrollments at 6 p.m. EST on December 30, 2021. Print it and fill it up. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. They can manually submit your application and get the process moving forward again. By mail: Print and complete an application . Finally after multiple attempts, my Xfinity EBB application got approved. I know you mentioned calling two different numbers, was this one of them? Our Internet Essentials team handles the application process and can further review any errors or issues that pop up during the application submission process. Consumer Action - Lifeline and the Affordable Connectivity Program [Edited: "Solicitation"]. Title: EBB Application Process.pdf Can I apply the Affordable Connectivity Discount towards my bundled services? The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). Households should contact the provider they are interested in receiving EBB-supported broadband service 1 Consolidated Appropriations Act, 2021, Pub. Well nothing is different, he was just doing it for me. Which Cricket plans are eligible for the Emergency Broadband Benefit? If you have any questions, please visit. EBB enrolled customers may switch service offerings at any time. Each household can only receive one monthly Affordable Connectivity Program benefit at a time. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Lifeline Accountability Database. Make sure everything matches exactly to your lifeline application including upper and lowercase. different numbers. UserElite, thank you so much for leaving your comment here about the EBB program. EBB enrolled customers may switch service offerings at any time. I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. The EBB Order follows the passage of the Consolidated Appropriations Act of 2021 (the Act), which obligated the funding for the EBB Program. So horribly frustrating!! yes i did fill out the information requested and was able to submit the application to xfinith. Federal Pell Grant receiver in the current years. Only one benefit per account, and no more than one per household. Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. By time comcast gets their act together for EBB, the funds will be all gone. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. The ACP effective start date is December 31, 2021. Please help! I wrote an email to [Edited: "Personal Information"] but no answer so far. For further assistance with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. I have tried calling 1-855-846-8376 and 1-800-934-6489 and no matter what I choose I just cannot get to a live person. L. No. The funds are going to be gone before Comcast gets their mess straightened out! Among other things, this program can help qualified households pay for connectivity services such as wireless and internet plans. How to Enroll in FCC Emergency Broadband Benefit Program, as - Newsweek I certainly am! A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. The [Manufacturer Device] is in your cart. How do I qualify for the Emergency Broadband Benefit? I am having the same difficulty. The NV has automated database connections to verify consumer eligibility for Lifeline. How Does National Verifier EBB Work - Guidance Hub For a more complete list of program changes and updates. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: The Lifeline National Eligibility Verifier (National Verifier) is Lifelines application system that is used to determine whether consumers qualify for the program. The Affordable Connectivity Program is limited to one monthly benefit per household. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. If a consumer is not found in an automated database, they will need to provide documentation for manual review. Suggested I call the national verifier. How long will the Affordable Connectivity Program last? Then re-submit your enrollment application . Did you fill out all of the information requested? You will start the application procedure when you are ready with all these documents. Sounds just like my experience so far! I have entered EXACTLY the same information as I had given to National Verifier. For more information on this process, visit theEligibility Decision Processpage. Service providers can enroll consumers in NLAD once they have an active and approved eligibility decision from the National Verifier. After speaking to someone thru the chat feature on comcast's support page they said I could reapply on the 24th. Hello, @user_51243a. So that you can resolve the faults by re-submitting the valid documents. (I am verified and approved with USAC, the national verifier and have an application ID number). Applied with xfinity several months ago, assured by agents in the chat that it would be applied next month (it wasn't) then double the following month (it wasn't), then I just called and they said they had no record of it. @user_c1d1da I'm glad to hear that you were able to finally get the credit! I got verified through the National Verifier, but got two denial emails (I tried to reapply after the first denial) from Xfinity saying I failed because: It seems like Xfinity has an issue on their end, and we as customers shouldn't have to be fighting with you to utilize a benefit that we have earned. @user_c1d1da Thank you for your comments on your personal experience. . Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. To apply for the Affordable Connectivity Program, you can access the National Verifier by visiting affordableconnectivity.gov or calling 877.384.2575 and requesting an application be mailed to you. Any substantial job loss since February 29, 2020, or got a furlough notice. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. Your household income is at or below 200% of the Federal Poverty Guidelines. See below for a list of frequently asked questions: Visit our support page to find the most up-to-date solutions so you can do it yourself. If you have any questions, please visit fcc.gov/broadbandbenefit. The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). I was able to speak to someone but it was in the wrong department. IX, 904, 134 Stat. Visit these states launchpage for information. and that all information you provided is accurate. Without crossing this one you will not be able to get the broadband internet benefits. Again, he didn't know the answer to that. Re- explained everything for..how many times is it now, 4 calls total I believe. Then select the Xfinity Support tab to start the chat session. 3. On December 27, 2020, the Consolidated Appropriations Act, 2021 became law and established an Emergency Broadband Connectivity Fund of $3.2 billion in the United States Treasury to help Americans afford internet service during the pandemic. No. 1 For example, qualifying new and existing customers on an AT&T Internet plan with speeds up to 300Mbps would pay $5 a month or less. Hours of operation are from 8 AM to Midnight(EST), seven days a week. In this scenario, if the customers are part of separate eligible households, the customer(s) would need to separate each line onto its own account and each user would need to verify eligibility and enroll in EBB separately. I am going in circles and ABSOLUTELY no recourse in sight. The service providers can check your eligibility to get the benefits. Ensure you have received an approval status . The Emergency Broadband Benefit Program stopped accepting applications to become a participating provider on December 20, 2021 in preparation for the launch of the Affordable Connectivity Program. I talked to the people in charge of the program and there is nothing they can do for me. Ask the customer to initial and e-sign the online application themselves (service providers. We need you to contact our Internet Essentials team at 1-855-846-8376. In fact, I was accepted long ago and they don't allow re=applying if you've already been accepted so it clearly, in my case, is an issue on the Comcast side. I've been trying since Wednesday to get approved. Any one from Comcast? The launch title of a group is the month and year that grouping received access to the NV. The one-time discount required a consumer co-payment of more than $10 and less than $50. So it is trustworthy to receive the benefits through the National verifier process. Under the EBB program, qualifying customers can temporarily receive a benefit of up to $50 per month. Xfinity rejected it saying I'm not in national verifier system. In this program, you will get a 50 dollar monthly discount on the internet, up to 100 dollar purchase discount on tablets, and many more. read more about how household is defined and examples here. I was approved in May Nationally and have been trying with Comcast since. Each group of states and territories is known as a launch. But the National Verifier is doing its job properly to assist those people with EBB. They are obviously avoiding implementing the credit. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year. We are here for you and happy to help! They need to prove their identity. The National Verifier is designed to nominate the households for EBB. Once you are approved, call AT&T at866.595.0604 to enroll with your National Verifier application ID. I'm in agreement with your last thought @NOTATALLPLEASED. I applied through comcast 4 times, I am ALREADY APPROVED THROUGH VERIFIER. To watch short video modules on the NV, visit the Videos page. NLAD Accounts:Service provider representatives can sign in to the National Verifier using their NLAD credentials. Customers enrolled in the EBB program as of 6 p.m. EST on December 30, 2021, will continue to receive the benefit through March 1, 2022, as they transition to the ACP. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." Federal Register :: Affordable Connectivity Program; Emergency Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. There are a number of ways households may be eligible. 2 For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311." Required Documents for National Verifier EBB Program. Did you also get the Comcast email about getting denied or no email at all from Comcast? Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. This account type is created in NLAD and is called the ETC Agent role, giving users the ability to help consumers apply through the National Verifier portal. Something is definitely wrong with xfinity computer system infrastructure if everyone that applied through their EBB website are getting the same email and tells them to call National Verifier. Seems like you should be able to just delete my applications and let me apply for the benefit under his name! [ Edited for violating forum guidelines ]. Any questions about the application process or eligibility documentation can also be directed to USAC via the Lifeline Support Center at 1-800-234-9473. All states and territories have been launched in the NV. @user_06cc44 Hey there! First Name Middle Name Last Name Date of Birth ID Type Select an option Remove item Last 4 SSN Tribal Id Application ID AT&T Prepaid Wireless Number Confirm AT&T Prepaid Wireless Number How can you work for such an employer? Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. Comcast email said there are three instances why my EBB application was not approved: 1. On February 25, 2021, the FCC adopted Report and Order 21-29, officially establishing the Emergency Broadband Benefit Program. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks. If you log in to My Account or the myCricket app, your benefit may not be reflected on your account details. I even got a person on the phone who asked for my appl# and promised to "create a ticket". I was approved with a Application ID. (and then some!!) You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. I told him, it wasn't only not necessary but not possible and that there is no problem on their end. To improve eligible consumers enrollment experience by providing them a better choice. Those on qualifying Tribal lands can save up to $75 per month. It is also called The Lifeline National Eligibility Verifier. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. Guess what isn't on there? Download it for free from Google Play or the App Store, or text "APP" to 266278. Not sure why it was not the full 50. Last 4 digits of your Social Security Number. This must be an in-person interaction. Emergency Broadband Benefit Program - Universal Service Administrative Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. We'll see. Concern moved here for greater exposure to actual Comcast employees. To apply, you are told to use the Lifeline National Verifier. Apply for EBB with another participating provider, Name on application with the National Verifier does not match name on the Cricket account; and. I've gotten the same email from xfinity. Same problem. I also asked why would the other agent tell me 8 days ago that something is wrong in the system and that they would use my app id number to match it, he didn't really have an answer., so that was apparently just anther run around answer. Check your eligibility for the ACP by completing the ACP application using your Xfinity ID. The Emergency Broadband Benefit (EBB) Program provides customers a credit toward their broadband service rates of up to $50.00 if they meet eligibility requirements. How do I know if I qualify for the Affordable Connectivity Program? Thank you so much! If I already receive the EBB benefit on service from another provider, how do I transfer my EBB program benefit? Same run around, same complete misunderstanding (disregard?) Bingo "You've been approved for the Emergency Broadband Benefit program. Affordable Connectivity Program (ACP) | Cricket Wireless National Verifier (NV) - Universal Service Administrative Company The Emergency Broadband Benefit was temporary. After the system approves an eligible consumer, enroll them in NLAD. Ive gotten approval thru the national verifier based on dependent info. Participants on qualified tribal land will still receive $75 per month in the new version of the program. Or you can contact the service provider. Once youre approved, have your ACP application ID handy and follow the specific steps for the service you want. As I said, I have already filed a complaint with the FCC. ebb approved by national verifier but denied by xfinity The consumer will enter each piece of information such as name, address, date of birth. ), I am not enrolled in another service. @ user_tSundy Please send a private message with your name and service address by clicking on the chat icon so I can further assist. But xfinity is not able to solve their issues on their end. The Low Income Home Energy Assistance Program, Temporary Assistance for Needy Families or National School Lunch Program's free school lunch, you need to call 1 800 VERIZON 1.800.837.4966 and request a New York State Program Lifeline application. I need answers other than 'try to apply back in another three days.' Once you receive confirmation of your enrollment, you could see the Emergency Broadband Benefit credit on your very next bill. There is no clear reason to me why it is being denied and no one at xfinity can tell me why either; I just have to wait 2-3 days and if I don't hear back as to why, I have to call again. After many fillings, chats and calls with Comcast they finally approved my EBB. . Just my opinion! Send the copy along with the necessary documents to Emergency Broadband Support Center. AT&T does not determine eligibility. I can't even duplicate what I did a couple days ago where I did speak to a human but they kept saying it was the government's fault yet it was Comcast sending out the rejection email.