I can ping the FMC IP however, GUI is not accessible when I'm trying to reach FMC through https. Specify the token, the slot ID in this query, and check the value of deployType: ASA supports single and multi-context modes. if I do /etc/rc.d/init.d/console restart "it just restarts FMC and doesn't interfere with the ongoing traffic? MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14551] sftunneld:sf_peers [INFO] Peer 192.168.0.200 needs a single connection 6 Validate Network REQUESTED FROM REMOTE for IDS Events service, TOTAL TRANSMITTED MESSAGES <23> for EStreamer Events service In order to verify the FTD cluster configuration and status,run the scope ssa command, run the show logical-device detail expand command, where the name is the logical device name, and the show app-instance command. Standalone, failover, and cluster configuration modes are mutually exclusive. The most important are the outputs showing the status of the Channel A and Channel B. Metalowa 5, 60-118 Pozna, Poland If you run it from the FTD then only the particular sensor FMC communication will be affected. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. NIP 7792433527 RECEIVED MESSAGES <11> for service EStreamer Events service STORED MESSAGES for IDS Events service (service 0/peer 0) Trying to run a "pmtool EnableByID vmsDbEngine" and "pmtool EnableByID DCCSM" or reboot of the appliance does not work. info@grandmetric.com. 4. If a role does not exist and the FTD is not part of a cluster or failover, then FTD runs in a standalone configuration: Note: In the case of a cluster, only the role of the control unit is shown. of a database. I have the same down services askostasthedelegate, 02-24-2022 New here? The restarting of the box did the trick for me. An arbiter server can function as arbiter for more than one mirror system. SEND MESSAGES <3> for service 7000 Registration: Completed. channel SEND MESSAGES <22> for RPC service Find answers to your questions by entering keywords or phrases in the Search bar above. Log into the web UI of your Firewall Management Center. The documentation set for this product strives to use bias-free language. +48 61 271 04 43 Use these resources to familiarize yourself with the community: FirePower Management Center GUI/https Not Accessible, Customers Also Viewed These Support Documents. Follow these steps to verify the FTD high availability and scalability configuration and status on the FXOS CLI: 1. HALT REQUEST SEND COUNTER <0> for IDS Events service In this case, the context mode is multiple since there are multiple contexts: Firepower 2100 with ASA can run in one of these modes: Platform mode - basic operating parameters and hardware interface settings are configured in FXOS. I have also restarted the FMC several times. # cat 'usr-local-sf-bin-sfcli.pl show_tech_support asa_lina_cli_util.output', Verify High Availability and Scalability Configuration, Configure and troubleshoot SNMP on Firepower FDM, Configure SNMP on Firepower NGFW Appliances, Secure Firewall Management Center REST API Quick Start Guide, Version 7.1, Cisco Firepower Threat Defense REST API Guide, Firepower 1000/2100 and Secure Firewall 3100 ASA and FXOS Bundle Versions, Firepower Troubleshoot File Generation Procedures, Cisco Firepower 2100 Getting Started Guide, Cisco Firepower Threat Defense Compatibility Guide, Firepower Management Center (FMC) Version 7.1.x, Firepower eXtensible Operating System (FXOS) 2.11.1.x, Access from the FXOS console CLI (Firepower 1000/2100/3100) via command. So lets execute manage_procs.pl, monitor a secondary SSH window with pigtail and filter the output by IP of the FMC. Thanks. FMC displaying "The server response was not understood. HALT REQUEST SEND COUNTER <0> for IP(NTP) service can verify that it still owns the database and can remain available to clients. The instance deployment type can be verified with the use of these options: Follow these steps to verify the FTD instance deployment type on the FTD CLI: connect module [console|telnet], where x is the slot ID, and then connect ftd [instance], where the instance is relevant only for multi-instance deployment. Container instance - A container instance uses a subset of resources of the security module/engine. FMC displaying "The server response was not understood. MSGS: 04-09 07:48:48 FTDv SF-IMS[9200]: [13243] sfmgr:sfmanager [INFO] Stop child thread for peer 192.168.0.200 Follow these steps to verify the Firepower 2100 mode with ASA on the FXOS CLI: Note: In multi-context mode, the connect fxos command is available in the admin context. This is a top blog. RECEIVED MESSAGES <0> for FSTREAM service STATE for RPC service Navigate to System > Configuration > Process. The information in this document was created from the devices in a specific lab environment. A cluster configuration lets you group multiple FTD nodes together as a single logical device. It can be run from the FTD expert mode or the FMC. 02-21-2020 Heartbeat Received Time: Mon Apr 9 07:59:15 2018 REQUESTED FOR REMOTE for Identity service cd /mnt/remote-storage/sf-storage//remote-backups && du -sh ./*rm -r ./FTD_-_Weekly_Backup.-FTD1_202101*rm -r ./FTD_-_Weekly_Backup.-FTD1_202102*Remove all but the latest backup.tar file. Again, this would result in lost transactions and incompatible databases. Establish a console or SSH connection to the chassis. root@FTDv:/home/admin# sftunnel_status.pl It unifies all these capabilities in a single management interface. We are able to loginto the CLI. In order to verify the failover status, use the domain UUID and the DeviceHAPair UUID from Step 4 in this query: 6. 0 Exit REQUESTED FROM REMOTE for EStreamer Events service, TOTAL TRANSMITTED MESSAGES <3> for Malware Lookup Service service Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. STORED MESSAGES for EStreamer Events service (service 0/peer 0) If the cluster is configured, but not enabled, this output is shown: If the cluster is configured, enabled and operationally up, this output is shown: For more information about the OID descriptions refer to the CISCO-UNIFIED-FIREWALL-MIB. In order to verify high availability status, use this query: FTD high availability and scalability configuration and status can be verified with the use of these options: Follow these steps to verify the FTD high availability and scalability configuration and status on the FTD CLI: 1. Reserved SSL connections: 0 If neither exists, then the FTD runs in a standalone configuration: 3. FMC stuck at System processes are starting, please wait. - Cisco This scripts are nice to be used when the FMC and FTD have communication problems like heartbeats are not received, policy deployment is failing or events are not received. High availability or failover setup joins two devices so that if one of the devices fails, the other device can take over. MSGS: 04-09 07:48:46 FTDv SF-IMS[9200]: [13244] sfmgr:sfmanager [INFO] WRITE_THREAD:Terminated sftunnel write thread for peer 192.168.0.200 Use the token in this query to find the UUID of the global domain: Note: The part | python -m json.tool of the command string is used to format the output in JSON-style and is optional. STORED MESSAGES for CSM_CCM (service 0/peer 0) FMC repairing Sybase/MySQL for_policy mismatch too slow, doesn't issue corrections to sensor . Without an arbiter, Cipher used = AES256-GCM-SHA384 (strength:256 bits) In this example, curl is used: 2. last_changed => Mon Apr 9 07:07:16 2018. error. REQUESTED FOR REMOTE for UE Channel service But now I see that output is as, root@firepower:/# pmtool status | grep -i guimysqld (system,gui,mysql) - Running 7958httpsd (system,gui) - Running 7961sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - Running 7962ESS (system,gui) - Running 7990DCCSM (system,gui) - Running 8535Tomcat (system,gui) - Running 8615VmsBackendServer (system,gui) - Running 8616mojo_server (system,gui) - Running 8041. SEND MESSAGES <1> for Identity service 09-06-2021 In order to verify the FTD cluster configuration and status, check the Clustered label and the CLUSTER-ROLE attribute value on the Logical Devices page: The FTD high availability and scalability configuration and status verification on the FXOS CLI are available on Firepower 4100/9300. name => 192.168.0.200, uuid => e5845934-1cb1-11e8-9ca8-c3055116ac45, All rights reserved. After changing the default gateway of the SFR module on 5585-x I restarted the module. just a white screen, login page is not coming UP, we have accessed CLI to check and tried few things. Use a REST-API client. In order to verify the cluster configuration and status, check the show cluster info section. Follow these steps to verify the FTD high availability and scalability configuration and status in the FTD troubleshoot file: 1. If a device does not have failover and cluster configuration, it is considered to operate in standalone mode. EIN: 98-1615498 Also I came across a command that restart FMC console services. " with both the mirror and the arbiter, it must shut down and wait for either one to become available. It unifies all these capabilities in a single management interface. SEND MESSAGES <1> for Malware Lookup Service service root@FTDv:/home/admin# pigtail | grep 192.168.0.200 SFTUNNEL Start Time: Mon Apr 9 07:48:59 2018 Follow these steps to verify the FTD high availability and scalability configuration and status via SNMP: 3. These settings include interfaces admin state change, EtherChannel configuration, NTP, image management, and more. RECEIVED MESSAGES <3> for UE Channel service SEND MESSAGES <137> for UE Channel service Use the domain UUID to query the specific devicerecords and the specific device UUID: 4. once the two partner servers re-established communication. root@FMC02:/Volume/home/admin# cd /var/sf/backup/root@FMC02:/var/sf/backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/backup#, root@FMC02:/Volume/home/admin# cd /var/sf/remote-backuproot@FMC02:/var/sf/remote-backup# ls -latotal 8drwxr-xr-x 2 www www 4096 Sep 16 2020 .drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..root@FMC02:/var/sf/remote-backup#. In order to verify the failover configuration and status, check the show failover section. Reply. End-of-life for Cisco ASA 5500-X [Updated]. I have came across an issue which is a bit different from this scenarion. With an arbiter, the primary server Use a REST-API client. My problem is a little different. STORED MESSAGES for Health service (service 0/peer 0) Last Modified. A cluster provides all the convenience of a single device (management, integration into a network) and the increased throughput and redundancy of multiple devices. STORED MESSAGES for IP(NTP) service (service 0/peer 0) I was getting an error each time I attempt to modify the default GW with the "config network" command. Phone: +1 302 691 94 10, GRANDMETRIC Sp. STORED MESSAGES for RPC service (service 0/peer 0) 2. Management Interfaces: 1 Cert File = /var/sf/peers/e5845934-1cb1-11e8-9ca8-c3055116ac45/sftunnel-cert.pem Edit the logical device on the Logical Devices page: 2. MSGS: 04-09 07:48:48 FTDv SF-IMS[9200]: [13243] sfmgr:sfmanager [INFO] Exiting child thread for peer 192.168.0.200 Your email address will not be published. Check the role for the FMC. Follow these steps to verify the Firepower 2100 mode with ASA in the FXOS chassis show-tech file: 1. Use a REST-API client. HALT REQUEST SEND COUNTER <0> for service 7000 You can assess if this is your problem by:entering expert modetype sudo su - (enter password)type df -TH. In order to verify the FTD cluster status, check the value of the Cluster State and Cluster Role attribute values under the specific slot in the`show slot expand detail` section: ASA high availability and scalability configuration and status can be verified with the use of these options: Follow these steps to verify the ASA high availability and scalability configuration on the ASA CLI: connect module [console|telnet], where x is the slot ID, and then connect asa. The verification steps for the high availability and scalability configuration, firewall mode, and instance deployment type are shown on the user interface (UI), the command-line interface (CLI), via REST-API queries, SNMP, and in the troubleshoot file. Starting a database using files that are not current results in the loss of transactions that have already been applied REQUESTED FROM REMOTE for Health Events service, TOTAL TRANSMITTED MESSAGES <3> for Identity service williams_t82. In this case, high availability is not configured and FMC operates in a standalone configuration: If high availability is configured, local and remote roles are shown: Follow these steps to verify the FMC high availability configuration and status on the FMC CLI: 1. Check the show context detail section in the show-tech file. ", root@vm4110:/Volume/home/admin# pmtool status | grep -i guimysqld (system,gui,mysql) - Running 4908httpsd (system,gui) - Running 4913sybase_arbiter (system,gui) - WaitingvmsDbEngine (system,gui) - DownESS (system,gui) - Running 4949DCCSM (system,gui) - DownTomcat (system,gui) - DownVmsBackendServer (system,gui) - Downmojo_server (system,gui) - Running 5114, I have checked the certificate is the default one and I changed the cipher suites, but no luck. If the cluster is configured and enabled, this output is shown: Follow these steps to verify the FTD high availability and scalability configuration and status on the FMC UI: 2. In most of the REST API queries the domain parameter is mandatory. The ASA firewall mode can be verified with the use of these options: Follow these steps to verify the ASA firewall mode on the ASA CLI: 2. Check the labels Routed or Transparent: Follow these steps to verify the FTD firewall mode via FMC REST-API. uuid_gw => , Enter this command into the CLI in order to restart the processes that run on a managed device. Password: A good way to debug any Cisco Firepower appliance is to use the pigtail command. MSGS: 04-09 07:48:46 FTDv SF-IMS[9200]: [9200] sfmgr:sfmanager [INFO] MARK TO FREE peer 192.168.0.200 The context type can be verified with the use of these options: Follow these steps to verify the ASA context mode on the ASA CLI: Follow these steps to verify the ASA context mode in the ASA show-tech file: 1. If your network is live, ensure that you understand the potential impact of any command. Native instance - A native instance uses all the resources (CPU, RAM, and disk space) of the security module/engine, so you can only install one native instance. New here? MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Initiate IPv4 connection to 192.168.0.200 (via br1) If your network is live, ensure that you understand the potential impact of any command. If you still have problems then you can see all the debugging messages in a separate SSH session to the sensor. 2. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[INFO] Wait to connect to 8305 (IPv6): 192.168.0.200 Scalability refers to the cluster configuration. 04:36 AM. Run the expert command and then run the sudo su command: > expert admin@fmc1:~$ sudo su Password: Last login: Sat May 21 21:18:52 UTC 2022 on pts/0 fmc1:/Volume/home/admin# 3. mojo_server is down. REQUESTED FOR REMOTE for CSM_CCM service active => 1, What version of the software and patch level are you running. In this example, curl is used: 4. Follow these steps to verify the FTD firewall mode in the FXOS chassis show-tech file: For earlier versions, open the file sam_techsupportinfo in FPRM_A_TechSupport.tar.gz/ FPRM_A_TechSupport.tar. As they are run from the expert mode (super user), it is better that you have a deep understanding of any potential impact on the production environment. Related Community Discussions Unfortunately, I already reloaded so nothing to check here. connect ftd [instance], where the instance is relevant only for multi-instance deployment. No this particular IP is not being used anywhere else in the network. In order to verify the cluster status, use the domain UUID and the device/container UUID from Step 6 in this query: In order to verify the FTD cluster configuration, use the logical device identifier in this query: For FXOS versions 2.7 and later, open the file. Awaiting TAC assistance also. Follow these steps to verify the high availability and scalability configuration and status in the FXOS chassis show-tech file: For earlier versions, open the file sam_techsupportinfo in FPRM_A_TechSupport.tar.gz/FPRM_A_TechSupport.tar. admin@FTDv:~$ sudo su - edited Email: info@grandmetric.com, Troubleshooting FMC and Cisco Firepower Sensor communication. SEND MESSAGES <12> for EStreamer Events service For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. MSGS: 04-09 07:48:58 FTDv SF-IMS[14541]: [14552] sftunneld:sf_ssl[WARN] Unable to connect to peer '192.168.0.200' Use a REST-API client. Are there any instructions for restoring from a backup or correcting the issue? Run the show firewall command on the CLI: In order to verify ASA firewall mode, check the show firewall section: There are 2 application instance deployment types: Container mode instance configuration is supported only for FTD on Firepower 4100/9300. In this example, curl is used: 2. In order to verify the FTD failover status, check the HA-ROLE attribute value on the Logical Devices page: Note: The Standalone label next to the logical device identifier refers to the chassis logical device configuration, not the FTD failover configuration. FMC displaying "The server response was not understood. Please contact RECEIVED MESSAGES <7> for service IDS Events service You should use the "configure network" subcommands on a Firepower service module vs. the Linux shell commands. Sybase Database Connectivity: Accepting DB Connections. Thank you very much! 1. This document describes how to restart the services on a Cisco Firewall Management Center appliance with either a web User Interface (UI) or a CLI. Tried to restart it byy RestartByID, but not running. Log into the CLI of the Firewall Management Center. Use the token in this query to retrieve the list of domains: 3. - edited 2. Enter choice: I am using 3th, 4th and 5th option. /etc/rc.d/init.d/console restart". 11:18 PM SEND MESSAGES <2> for Health Events service current. Email: info@grandmetric.com, Grandmetric Sp. sybase_arbiter (system,gui) - Waiting vmsDbEngine (system,gui) - Running 24408 ESS (system,gui) - Running 24437 DCCSM (system,gui) - Running 25652 . but both of those servers are still running. SEND MESSAGES <27> for UE Channel service Marvin. STORED MESSAGES for service 7000 (service 0/peer 0) Have a good one! In order to verify the failover configuration and status poll the OID. New here? Complete these steps in order to restart the Firewall Management Center processes via the web UI: Complete these steps in order to restart the Firewall Management Center processes via the CLI: This section describes how to restart the processes that run on a managed device. Access FMC via SSH or console connection. In this document these expressions are used interchangeably: In some cases, the verification of high availability and scalability configuration or status is not available. In order to verify the firewall mode, run the show firewall command on the CLI: Follow these steps to verify the FTD firewall mode in the FTD troubleshoot file: 3. Looks some DB and other service still looking to come up. Thanks. Not able to access FMC console - Cisco Community Could you please share more scenarios and more troubleshooting commands? I ran pmtool status | grep -i gui and see the following: vmsDbEngine - DownDCCSM - DownTomcat - DownVmsBackendServer - Down, I used pmtool restartbyid for all services. In order to verify theFTD cluster configuration and status, run the show running-config cluster and show cluster info commands on the CLI.